45 McIntosh Drive
Markham, Ontario
L38 8C7
Phone: (905) 946 – 2220
Toll-Free: (866) 946 – 2220
Fax: (905) 946 – 2535
Office Hours:
9:00 a.m. to 5:00 p.m. (EST)
Monday to Friday
Email: info@787benefits.ca
Administration Team
Member Eligibility and Contributions
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Melissa Waugh | Administration Team Lead | 237 | • Trustee inquiries • Member inquiries • Employer inquiries • Escalated member and employer inquiries • Delinquency reporting • Life Insurance and AD&D inquiries | mwaugh@mcateer.ca |
| Melanee Angel | Contributions Administrator | 266 | • Member inquiries • Employer inquiries • Delinquency reporting • Life Insurance and AD&D inquiries | mangel@mcateer.ca |
Disability
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Mary Spada | Short Term Disability Administrator | 262 | • Short Term Disability payments and inquiries | mspada@mcateer.ca |
| Troy Fernandes | Long Term Disability Administrator | 249 | • Long Term Disability payments and inquiries • Manulife liaison | tfernandes@mcateer.ca |
Health and Welfare Claims
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Mary Spada | Claims Team Leader | 262 | • Claims processing and inquiries • Escalated member inquiries | mspada@mcateer.ca |
| Lucy Sistilli-Furlano | Claims Administrator | 281 | • Claims processing and inquiries | lsistillifurlano@mcateer.ca |
Pension
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Navina Balmick | Pension Administrator | 228 | • Member and Trustee Pension Inquiries and Payments • Marriage Breakdown Inquiries • RBC liaison | nbalmick@mcateer.ca |
| Shannon Smyth | Team Lead, Pension Administration | 239 | • Escalated Member Pension inquiries | adamra@mcateer.ca |
Executive Assistant
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Flora Koitsis | Executive Assistant | 221 | • Provides administrative support | fkoitsis@mcateer.ca |
Management Team
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Enas Razack | Manager of Benefits Administration | 260 | • Oversees the day-to-day operations of the Benefits Administration Team (including health and dental claims, disability, eligibility and contributions) • Escalated Trustee, member, and employer inquiries | erazack@mcateer.ca |
| Veronica Tseng | Manager of Pension Administration | 251 | • Oversees the day-to-day operations of the Pension Administration Team • Escalated Trustee, member, and employer inquiries | vtseng@mcateer.ca |
| Ippy Serratore | Manager of Client Relationships | 230 | • Client support and inquiries | iserratore@mcateer.ca |
| Colin Gupta | Senior Health Benefits Consultant | 227 | • Health plan financial arrangements and design | cgupta@mcateer.ca |
| Susan Bird | President | • Governance and plan design lead | sbird@mcateer.ca |