Plan Administration Office Relocating
The Plan Administration Office will be relocating from Markham, Ontario, to Toronto, Ontario. The first day in the new location will be September 28, 2026. The Markham office will be closed to the public on September 25, 2026. But staff will be available by phone and email.
The new office address will be:
2255 Sheppard Avenue East, Atria 1, Suite 201
Toronto, ON M2J 4Y1
Plan phone numbers, fax numbers, and email addresses are unchanged.
45 McIntosh Drive
Markham, Ontario
L38 8C7
Phone: (905) 946 – 2220
Toll-Free: (866) 946 – 2220
Fax: (905) 946 – 2535
Office Hours:
9:00 a.m. to 5:00 p.m. (EST)
Monday to Friday
Email: info@787benefits.ca
Administration Team
Member Eligibility and Contributions
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Melissa Waugh | Administration Team Lead | 237 | • Trustee inquiries • Member inquiries • Employer inquiries • Escalated member and employer inquiries • Delinquency reporting • Life Insurance and AD&D inquiries | mwaugh@mcateer.ca |
| Opeyemi Oyelami | Contributions Administrator | 267 | • Member inquiries • Employer inquiries | ooyelami@mcateer.ca |
Disability
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Mary Spada | Short Term Disability Administrator | 262 | • Short Term Disability payments and inquiries | mspada@mcateer.ca |
| Troy Fernandes | Long Term Disability Administrator | 249 | • Long Term Disability payments and inquiries • Manulife liaison | tfernandes@mcateer.ca |
Health Claims
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Mary Spada | Claims Team Leader | 262 | • Claims processing and inquiries • Escalated member inquiries | mspada@mcateer.ca |
| Agnes Hung | Claims Administrator | 286 | • Claims processing and inquiries | ahung@mcateer.ca |
Pension
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Premina Mathiyalagan | Pension and Benefits Administrator | 228 | • Member Pension Inquiries and Payments • RBC liaison | pmathiyalagan@mcateer.ca |
| Amani Damra | Team Lead, Sr. Pension & Benefits Administrator | 277 | • Member and Trustee Pension Inquiries and Payments • Marriage Breakdown Inquiries • RBC liaison | adamra@mcateer.ca |
Executive Assistant
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Flora Koitsis | Executive Assistant | 221 | • Provides administrative support | fkoitsis@mcateer.ca |
Management Team
| Name | Title | Ext. | Roles & Responsibilities | |
|---|---|---|---|---|
| Shannon Smyth | Manager of Benefits Administration | 239 | • Oversees the day-to-day operations of the Benefits Administration Team (including health and dental claims, disability, eligibility and contributions) • Escalated Trustee, member, and employer inquiries | ssmyth@mcateer.ca |
| Veronica Tseng | Manager of Pension Administration | 251 | • Oversees the day-to-day operations of the Pension Administration Team • Escalated Trustee, member, and employer inquiries | vtseng@mcateer.ca |
| Ippy Serratore | Client Success Consultant | 230 | • Client support and inquiries | iserratore@mcateer.ca |
| Susan Bird | President | • Governance and plan design lead | sbird@mcateer.ca |